Management Skills

Management Skills:

Sep 29 2021 - Oct 8 2021

Location: Online

Language: English

Agenda

Day 1 

Introductions, expectations and workshop overview

  • Course expectations 
  • The importance of influence 

Communicating to Your Audience 

  • Intention versus impact 
  • Communicating up and down 
  • Providing effective feedback 

Being an Effective Manager 

  • Understanding your role 
  • Supervisor competencies 

Managing Individuals 

  • Discovering motivations 
  • Managing difficult people 
  • Active listening 

Putting It All Together 

  • What would you do?
  • Action planning 

 

Day 1

Introductions, expectations and workshop overview

  • Course expectations

Being an Effective Manager

  • Personal branding
  • Generational differences
  • Understanding your role
  • Supervisor competencies

Communicating to Your Audience

  • Communicating up and down
  • Managing up
  • Influence without authority
  • Providing effective feedback

Day 2

Managing Individuals

  • Discovering motivations
  • Managing difficult people
  • Active listening

Managing a Team

  • Delegating
  • Performance planning and evaluations
  • Managing different cultures

Putting it All Together 

  • What would you do?
  • Action planning

Venue

Online
Online