OpEx East Africa: Growing Trust for Greater Impact

OpEx East Africa: Growing Trust for Greater Impact

OpEx East Africa: Growing Trust for Greater Impact took place in Kampala, Uganda on March 27-28, 2019 (with a pre-conference training day on March 26!). This two-day event focused on enhancing trust and expertise for greater impact in the day-to-day work of NPO operations professionals. Much like Humentum's Annual Conference in Washington, DC, the sessions covered topics across NGO operational areas: finance, grants & contracts, HR & learning, project & program management, and more. See all 2019 sessions here, and last year's agenda below.





The conference venue was at the Serena hotel in Kampala.
Address: Kintu Road
P.O. Box 7814
Kampala, Uganda
T: +256 312 309000

How do I register?

To register for the Conference, you must first have a Humentum account. If you do not already have a Humentum account, you can create one here by entering your information, including your organizational email address. To ensure proper affiliation with your employer if you are part of a member organization, please select your organization’s name from the autocomplete choice.


  1. If you are registering as a single attendee:
    1. Once logged into your account, click the ‘Register’ button above.
    2. Verify or edit your personal information and click ‘Continue’.
    3. Answer the registration questions and click ‘Next’.
    4. Review your order total and submit payment by credit card or use the drop-down menu to select ‘Bill Me’ to receive an invoice.


  1. If you are registering a group:
    1. Once logged into your account, click the ‘Register’ button above. You must be logged into your account even if you are registering colleagues and not attending the Conference yourself. As a reminder, each participant you are registering must have their own Humentum account.
    2. Select the first registrant from the staff roster and verify their information. Click ‘Continue’.
    3. Answer the registration questions and click ‘Next’.
    4. Click ‘Add Another Registration’ and repeat the registration process for the next registrant in your group. Continue this until you are done adding registrations.
    5. Review your order total and submit payment by credit card or use the drop-down menu to select ‘Bill Me’ and receive an invoice.

If you would like to add individuals to a group order retroactively, please reach out to Lesley at lesley-sheena.robbins@humentum.org for assistance. 

What does the registration fee include?

The registration fee includes admission to the conference, lunch both days, a reception, and any materials distributed during sessions. Participants are responsible for making their own lodging and travel arrangements.

How can I pay the registration fee?

We accept payment via credit card, wire transfer, or check. Payment instructions can be found at the bottom of your invoice/order confirmation. If you do not receive an invoice after registering, please contact lesley-sheena.robbins@humentum.org.

When is payment due?

Payment is due by the deadlines specified above in the price chart. If payment is not received by the stated deadline, Humentum reserves the right to increase your enrollment fee according to the posted rate schedule. Lock in the discounted rate by registering early!

How do I know if I am eligible for the member rate?

You can check here to see if you are a Humentum member. If you think you are a Humentum local member, check here. If you work at any of our member organizations, you are a member!

Can I register for only one day of the Conference?

Sorry, but we do not offer day passes for OpEx East Africa 2019.

I am only interested in the training day prior to the Conference. Would it be possible to register just for that?

Yes, it is possible to do so. Please follow the instructions to register and when answering registration question, make sure you select the training you want to attend on March 26. See training descriptions below. 

Do I need to register for a session in advance?

No. Once you have registered for the conference, there is no need to register or pre-register for individual sessions.

I registered online – now what?

You will receive an email confirming registration. If you provided an alternate billing contact on your registration, that email will receive a copy of your invoice for payment within 48 hours. If you have registered as a presenter, Humentum staff will be in touch with you.

What if I must cancel my registration?

For cancellations on or before March 22, we will issue a workshop credit in the amount of your registration fee, which can be used for a future Humentum event. Workshop credits are valid for a year from date of issuance.  For cancellations from March 22 and March 27, a $100 processing fee will be deducted from that workshop credit. Substitutions are welcome – see policy below.

Can I send someone else in my place?

Substitutions are welcome at any time. Please send your request via e-mail to lesley-sheena.robbins@humentum.org indicating the name of the original registrant and the name/contact information for the substitute attendee. Note that registrations may not be shared (i.e., the registration may not be split amongst multiple attendees).

Who can I contact if I need assistance with registration or have questions?

Please contact Lesley-Sheena Robbins at lesley-sheena.robbins@humentum.org

Where is the venue and how do I get there?

The conference venue will be at the Serena hotel in Kampala.
Address: Kintu Road
P.O. Box 7814
Kampala, Uganda
T: +256 312 309000F: +256 020 0415000

By air: The international airport is served by a wide range of carriers and linked to the international hub of Nairobi.
By road: Landlocked Uganda can be reached on all sides by road, but visitors are advised to check conditions in Rwanda, Sudan and the DRC.
By bus: Shuttle bus services also link Kampala with Nairobi, Arusha and Dar es Salaam.
By boat: There are no passenger boat connections between Uganda and Kenya but it is possible to travel across Lake Victoria from Tanzania using the Port Bell ferry, which connects Mwanza to Port Bell (Kampala) on its regular once weekly service.
By rail: Rail services link Kampala to Nairobi.

Are there any negotiated lodging rates?

We have a negotiated rate at the conference venue, The Serena Hotel in Kampala. Rooms are limited and subject to availability. The room rate is $250 inclusive of taxes and breakfast, double and group accommodation is also available for different rates. Please call the hotel directly (+256 312 309000) to book your room and mention that you are attending Humentum's conference OpEx East Africa for the negotiated rate.