OpEx East Africa 2020 FAQs

OpEx East Africa 2020 FAQs

OpEx East Africa 2020: The Spirit of Collective Action will bring together operations professionals working for social good across Africa to collaborate, share, and network.

We have answers to your most frequently asked questions about this event below.

What are the registration fees?

Registrant Type


(February 26)


(April 1)







What does the registration fee include?

The registration fee includes admission to the conference, lunch both days, and any materials distributed during sessions. Participants are responsible for making their own lodging and travel arrangements.

Where is the venue and how do I get there?

The conference will be held at the KCB Leadership Centre in Nairobi, Kenya. Participants are responsible for making and paying for their own hotel/lodging arrangements. Please contact Sylvia Murumba (smurumba@kcbgroup.com) or the KCB Leadership Centre reservations line at 254-720 855 457 and mention "Humentum OpEx East Africa" to receive our group rate of 9 730 KES/night for half board (bed/breakfast/dinner).

How do I register?

To register for the conference, you must first have a Humentum account. If you do not already have a Humentum account, you can create one here by entering your information, including your organizational email address. To ensure proper affiliation with your employer if you are part of a member organization, please select your organization’s name from the autocomplete choice.


  1. If you are registering as a single attendee:
    1. Once logged into your account, click the ‘Register’ button above or follow this link: 
    2. Verify or edit your personal information and click ‘Continue’.
    3. Answer the registration questions and click ‘Next’.
    4. Review your order total and submit payment by credit card or use the drop-down menu to select ‘Bill Me’ to receive an invoice.


  1. If you are registering a group:
    1. Once logged into your account, click the ‘Register’ button above or follow this link: . You must be logged into your account even if you are registering colleagues and not attending the conference yourself. As a reminder, each participant you are registering must have their own Humentum account.
    2. Select the first registrant from the staff roster and verify their information. Click ‘Continue’.
    3. Answer the registration questions and click ‘Next’.
    4. Click ‘Add Another Registration’ and repeat the registration process for the next registrant in your group. Continue this until you are done adding registrations.
    5. Review your order total and submit payment by credit card or use the drop-down menu to select ‘Bill Me’ and receive an invoice.
    6. If you would like to add individuals to a group order retroactively, please reach out to Lesley at lesley-sheena.robbins@humentum.org for assistance.
How can I pay the registration fee?

We accept payment via credit card, wire transfer, or check. Payment instructions can be found at the bottom of your invoice/order confirmation. If you do not receive an invoice after registering, please contact mary.nyokabi@humentum.org.

When is payment due?

Payment is due by the deadlines specified above. If payment is not received by the stated deadline, Humentum reserves the right to increase your enrollment fee according to the posted rate schedule. 

How do I know if I am eligible for the member rate?

You can check here to see if you are a Humentum member.

Can I register for only one day of the conference?

Sorry, but we do not offer day passes for OpEx East Africa 2020.

Do I need to register for a session in advance?

No. Once you have registered for the conference, there is no need to register or pre-register for individual sessions.

I registered online – now what?

You will receive an email confirming registration. If you provided an alternate billing contact on your registration, that email will receive a copy of your invoice for payment within 48 hours. If you have registered as a presenter, Humentum staff will be in touch with you.

What if I must cancel my registration?

For cancellations on or before March 25th, we will issue a workshop credit in the amount of your registration fee, which can be used for a future Humentum event. Workshop credits are valid for a year from date of issuance.  For cancellations from March 25th to April 1st, a $100 processing fee will be deducted from that workshop credit. Substitutions are welcome – see policy below.

Can I send someone else in my place?

Substitutions are welcome at any time. Please send your request via e-mail to lesley-sheena.robbins@humentum.org indicating the name of the original registrant and the name/contact information for the substitute attendee. Note that registrations may not be shared (i.e., the registration may not be split amongst multiple attendees).

Who can I contact if I need assistance with registration or have questions?

Please contact Lesley-Sheena Robbins or call (202) 688-1271.