Country Director, Chad
Based in N’Djamena, HIAS seeks a Country Director who will be responsible for overseeing HIAS’ operations in Chad and the implementation of its community protection services for refugees and host community members. The Country Director will provide strategic vision and leadership, ensuring that HIAS Chad’s programs align with HIAS’ Refugee Rights Framework. S/he is also the public face of the agency, regularly engaging with various stakeholders from the government, UNHCR and NGOs to help advance refugee rights and protection.
The successful candidate will have demonstrated ability to build capacity and provide effective leadership and management skills. He/she will have a strong commitment to refugee protection and relevant experience implementing, monitoring and overseeing humanitarian programs, to include cash based assistance programs. This role will report to the Regional Director, Eurasia & Africa and will work closely with HQ stakeholders across multiple departments.
- Develops detailed strategic goals and visions for HIAS Chad in alignment with HIAS’ Refugee Rights Framework.
- In coordination with HIAS’ technical specialists, oversees the design and successful implementation of all programs offered by HIAS Chad.
- Works closely with HQ to develop country program objectives.
- Manages the timely submission of high-quality proposals and leads required donor negotiations.
- Ensures that all staff have the necessary tools, resources, and information to deliver and evaluate services that meet or exceed internationally accepted standards and protocols.
- Maintains responsibility for all reporting to donors and HQ.
Outreach and Representation:
- Serves as HIAS’ primary liaison with key partners and stakeholders in Chad, particularly UNHCR, other UNHCR NGO partners, the relevant government authorities and other domestic and global partners, as appropriate.
- Liaises with HIAS Advocacy, Communication, Community Engagement and Development teams as needed; drafts and edits materials for outreach and representational purposes.
Human Resources Management:
- Manages and builds the capacity of HIAS Chad employees.
- Ensures a positive work environment and compliance with HIAS’ Core Values and Code of Conduct for all field office staff and volunteers.
- Provides ongoing training and learning opportunities in areas of core competency and priority.
- Establishes organizational structure, job descriptions, performance measures that reflect clear work expectations aligned with program goals and HIAS Chad’s HR manual.
- Works collaboratively with HQ on all personnel-related issues and ensures compliance with local labor laws and regulations.
- Oversees the overall implementation of all necessary financial and administrative systems to ensure that HIAS Chad has met all required legal requirements and operates in a manner consistent with HIAS’ global financial standards.
- Oversees financial reporting, audit and in-country financial legal compliance, and cash flow.
- Provides timely, accurate and effective oversight of all aspects of country financial operations consistent with laws, donor requirements, and HIAS’ policies and procedures.
- Implements effective fiscal controls and institutes and monitors a system to ensure the accuracy and timeliness of all aspects of financial managements.
- Provides regular reports to HQ to ensure grant compliance and safeguard against uncovered program costs in budgets.
- Models HIAS’ values through collaboration, strategic decision-making, evidence-based programming, and efficient management of resources.
- Ensures accountability through effective monitoring and impact assessment; complies with HIAS and donor policies, procedures and requirements.
- Contributes to the development of systems to better measure and demonstrate the impact of HIAS’ work.
- Creates a managerial environment in country to safeguard refugee protection and ensure adequate training to all employees and those representing HIAS on HIAS’ Safeguarding policies and procedures.
- Ensures compliance of staff, volunteers and project partners with all HIAS’ policies and procedures.
Safety and Security:
- Maintains responsibility for Safety and Security of all HIAS employees and assets.
- Ensures that updated safety and security policies and procedures are in place and implemented, as necessary.
- Consistently monitors the security environment in Chad and provides analysis to the Regional Director and HIAS’ Director of Safety and Security.
- Graduate degree required.
- A minimum of ten (10) years of experience with the INGO sector, specifically in humanitarian response settings; a minimum of five (5) years’ experience managing large teams and country programs.
- Experience in age, gender and diversity mainstreaming and community-based and human rights approaches preferred.
- Oral and written fluency in English and French required; oral proficiency in Arabic preferred.
- Excellent written communication and oral presentation skills, including experience presenting to a wide variety of audiences; demonstrated ability to work effectively with a wide range of stakeholders and facilitate multiparty discussion and collaboration.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and budget and accounting software.
- Experience developing and implementing project objectives, indicators and budgets; experience in cash based interventions and work with vulnerable populations.
- Knowledge of results-based management and experience overseeing procurement and audit procedures a plus.
- Excellent strategic thinking and problem-solving skills; a flexible, creative and collaborative working style.
- Ability to travel throughout Chad, regionally and Internationally as required; at times to insecure or difficult working environments.
- Commitment to HIAS’ mission and values and refugee protection.